Refund Policy
Our Guarantee
If we made a mistake with your letter (wrong address, wrong language, technical error), we will regenerate it for free or issue a full refund.
When We Offer Refunds
You are entitled to a refund or free regeneration if:
- Wrong Address: We routed your letter to the wrong parish or church office
- Wrong Language: The letter was generated in German when it should have been French (or vice versa)
- Technical Error: The PDF was corrupted, blank, or unreadable
- Duplicate Purchase: You accidentally purchased twice for the same person
When Refunds Are Not Available
We cannot offer refunds for:
- User Error: You provided incorrect personal information (name, address, etc.)
- Change of Mind: You decided not to leave the church after purchasing
- Downloaded PDFs: Once you have downloaded the PDF, the service is considered delivered
- Church Rejection: If the church rejects your letter for reasons unrelated to our template
How to Request a Refund
- Email support@stop-church-tax.ch within 7 days of purchase
- Include your payment receipt (from Stripe) or the email used for purchase
- Describe the issue you encountered
- We will respond within 2 business days
Free Regeneration
In most cases, we prefer to regenerate your letter correctly rather than issue a refund. If the error was on our side, we will create a new PDF with the correct information at no additional cost.
Processing Time
Approved refunds are processed within 5-10 business days. The refund will appear on your original payment method (credit card, debit card, etc.).
Contact
For refund requests: support@stop-church-tax.ch